Factory Direct All Removable and Washable Pet Mat Lambskin Dog Mat Golden Hair Large Dog Cat Pet Nest Kennel
If you are interested in our products, and you have any problems with it, you can contact us with message, trade-manager, E-mail, or telephone.
We accept the following payment methods:
2. Bank Transfer
Please email us to get information
Bank Transfer payment method will be required add $25.00 on your total for bank transaction fee
1. You item will be shipped by China Post Air Mail in 5 work days after receipt of payment or Pending Payment cleared.
Note: Please double check your address and Tel number,zip code.If your address is not full, we will not send you the order.
2. You receive the item should taken 15-45 working days (except holidays).
Some country is very far,like Brazil country may needs 60-90days.
3. If you want to receive the item faster, choose fast delivery such as EMS, FedEx, DHL,but these are expensive than China Post Air Mail.
Before you order the item,contact us and we need to add the price difference. Otherwise, we wouldn’t send the item to you.
Thank you in advice.
Return & Refund Policy
1. Once you received your parcels,please check package and item carefully at the first time. Two situations:
a.No quality problem : If you are dissatisfied with the product,contact us within 7days and return it within 10 days from the date of you received. Provide us with the shipping tracking number and the reason for the return.Returning fee is paid by the buyer.
b.Quality problem: defect/damages,please do not open dispute before you contact us.Color mismatch not belong to quality problems,caused by some other elements,such as lighting background etc.
3. Once you not received your parcels,have 2 situations：
a.Still on the way – Please wait patiently, can contact us extend the protection time for you.( you can view the shipment status on the corresponding website)
b.Return/Lost – Contact us first,we can resend it or give you refund.
The feedback is very important to us, so if you have receive the item and satisfied with it, please leave a positive feedback, and we can also do that. If you are not satisfied with it, before you leave the negative feedback please let us know first and help you solve the problem until you satisfied with it.