Dear friends, because our products are handmade crafts, our products may have minor flaws, but they will not affect the use. Please forgive me. If you have any questions about the product, you can contact our customer service in time Communication, we will solve your problem as soon as possible.
This product is a resin imitation plaster with a fine surface, not as fragile as plaster, and can be washed with water if it is dirty.
1. Are the products real and original?
Yes, all the products displayed are 100% real and original.
2. How’s the quality of the products?
We are strive to make high-quality products. We will check the products carefully before we ship it to you.
1. When will the seller ship my order?
Our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified by papashoppe.
2. How long can I receive my order?
For some remote countries, such as Brazil, Chile and Syria, papashoppe standard shipping and post usually take 15-60 days or more, such as 90 days. Please wait patiently for your order. If you want to receive the package as soon as possible, you can choose DHL, but please contact us to increase the extra freight for express delivery.
3. Can I change the name / address for my order?
Please send us the right name / address. But we do not offer this service during all the papashoppe Big Promotion. Please double check your orders information before complete the payment.
4. About sign of the parcel:
Please open the package for inspection upon receipt. If the package is damaged or empty (stolen), please ask the express to provide official documents and go through the compliance procedures on the spot.
Attention For Russian Customers:
1. Please fill in your full name including your first name, middle name and last name when place the order.
2. Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned!
Attention For Brazil Customers:
Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.
About After-sales & Warranty:
1. There are 6 months warranty for our products.
2. If you got a defective goods, please send us admessage first about the problems with videos or photos, and we will try our best to solve the problems for you.
3. If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods.
4. Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.
We are trying out best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your order, please contact us through (My Messages) or (Ask Seller Questions), Trade manager before leaving neutral or negative feedback. We will do our best to resolve any problems and satisfy your needs.
Beijing Time: 9:00-12:00am, 14:00-19:00pm.
New York Time: 20:00-23:00pm, 1:00-6:00am.
London Time: 3:00-6:00am, 8:00-13pm.
If you fail to reply to your message in time, please wait patiently. The reply may be late, but it will never be absent