Listed Size Convention: Width x Height. Sometimes we need to resize and crop the image to print for different sizes. We guarantee the best result. If your requested size is not listed, please feel free to contact us for a custom order.
Craft: Giclee Printing, colors retain more than 70 years without fading
Condition: Brand new, High quality
Shipping: Rolled up in a paper tube. Worldwide Free Shipping
Medium: Giclee print on canvas
Delivery: Ship out within 5 days.
Frame/Stretch: Unframed / Unstretched, *safe for shipping please find a local framer to frame
Shipper: We use China Post Air Mail, papashoppe Standard Shipping or ePacket as the shipper. It usually takes about 15-30 days to the USA, Canada, Europe and Australia. For Russia, Brazil, and other South American countries, it will take about 20-40 days.
You can easily find frames of these sizes in the market. We offer the same-size prints which will fit these frames very well, make the life easier!
– Shipping & Handling –
When will you ship out the print after I make payment?
If the print is in stock, we will ship it out in 1-3 days. If it is not in stock, we will ship it out in 3-5 days. For wholesale large orders, it will take longer.
What about the packing and delivery?
Your print will be wrapped in light plastic, rolled up and then placed in a very durable shipping tube for protection. We use China Post Air Mail, papashoppe Standard Shipping or ePacket as the shipper. It usually takes about 15-30 days to the USA, Canada, Europe and Australia. For Russia, Brazil, and other South American countries, it will take about 20-40 days. We also offer fast shipping by DHL, UPS, EMS and etc. It will arrive in 3-7 days to most countries. Please contact us for the shipping cost.
Are there any international import duties or taxes?
Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is, the vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge.
What happens if the print is damaged when I receive it? Or if the print goes missing before it reaches me?
The short answer is, we’ll take care of it. When packages are delivered damaged we’ll need you to inform the courier at your end, so they can process the complaint. But, as far as your print is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we’d immediately dispatch a replacement (or print a new one for you if it was not one we had in stock).
Is shipping free? Do you ship to Canada/UK/Saudi Arabia etc.?
Shipping for normal orders is free, and there is no restriction on countries. However, we have different options available for wholesale customers, who may wish to buy in bulk.
Phone Number: For a prompt shipping and delivery, please provide your daytime phone number along with your payment for courier’s delivery purpose.
Customs Delay: We have no control over customs inspection delay. Sometimes the package will be returned to us(very rare case) due to some reasons, please be patient to communicate with us if this is the case.
– Return Policy –
As per our guarantee, we’ll refund your money. First, you need to contact us and tell us you wish to return the print. We’ll give you the right address and you can mail the package to us, with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund.
A note prints that are damaged before being returned to us – we gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:
1) We can return the item(s) to you at no further charge.
2) We can refund you 50% of the purchase price of the item(s).
– Feedback –
Positive feedback is of great importance to us. We do our best to supply the high-quality oil paintings/prints. If there is any problem with your order, please make sure to contact us at your earliest time. We believe that we can give you a satisfied solution through our efforts.
If you make a happy purchase with us, please rate us five stars and leave a nice comment. Thank you very much!